Braid Box by Erin is a braiding kit you receive monthly. It contains one of a kind accessories, must have tools and products, plus a link to step-by-step videos to show you how to put it all together.
Once subscribed, every month I will send you a fun, seasonal braid kit I personally designed. The kit ships at the end of each month (25th-28th). Customers are charged on the 5th of every month for the following month’s box. For example, you will be charged on January 5th for your February Braid box. (Your February box will be shipped during the last week of January.)
Each month you will receive a curated kit of fun seasonal hair accessories along with the tools and products to use them. You will also receive a link to a free video tutorial to show you step-by-step how to recreate that months hairstyle.
Subscriptions start at $19.99 per month plus $5.00 for Domestic shipping. International shipping varies, and will show in your cart before you purchase.
We will no longer have subscription boxes after January, 2020. However, you can still purchase items from our SHOP.
Yes, when you are going through the subscription process you can choose how many sets you want each month.
If you subscribed before the 25th of the month, your first shipment will be the 25th – 28th of that month. If you subscribed after the 25th of the month your first shipment will be the 25th – 28th of the following month. Once your package has shipped you will receive a tracking number via email.
Yes, we only offer our boxes as part of a subscription. All subscriptions are month-to-month, so you can cancel at any time.
We don't sell boxes outside of a subscription, but all subscriptions are month-to-month and can be cancelled at any time. Please note that you must cancel before the 4th of the month in order to not receive another box. If you cancel after the 4th, you will receive one more box.
Sneak peek is a preview of the upcoming month’s Braid Box. Each month we post a preview of the boxes that will be headed your way on our social media accounts.
Yes, you can log into your account and edit your email under "account settings."
All subscribers receive the same Braid Box kit each month.
Yes, you can have more than one subscription on your account. This works great if you want to ship to more than one address. If you just want multiple sets of boxes, you can add-on to a single subscription.
No worries! Email us at firstname.lastname@example.org with your name and address and we will be able to help you out.
You can update your address by logging into your account and clicking "edit" under "shipping address." Your address needs to be updated by the 20th of the month to guarantee your next shipment is delivered to the updated address.
You can reactivate your subscription any time by logging back into your account and clicking "reactivate" under "your subscriptions."
No worries! Click "forgot your password" where you normally log in. Just enter your email address and we will send instructions to reset your password. If you need additional help, please email us at email@example.com.
You can easily update your subscription by logging into your account and clicking "edit" under "your subscriptions.” Please be sure to hit "confirm" on the bottom of the second page after the popup to ensure your preferences are updated. You will always receive an email confirming your changes. If you are updating your subscription AFTER the 4th of the month you will receive one more shipment. Your changes will go into effect following your next renewal. Please see the 'Cancellations' section below if you would like to cancel your subscription.
Because our boxes are seasonal, we don't offer returns. If there is a problem with your box or you are unhappy please email us at firstname.lastname@example.org so we can get you taken care of!
I'm so sorry your box arrived damaged! Please email us at email@example.com so we can get replacements shipped out right away.
Once your package ships you will receive an email with tracking information. It can take around 7 business days before it arrives for domestic shipments and 2-3 weeks if being shipped international.
We ship subscriptions the 25th – 28th of each month.
Once your order ships you will receive an email with tracking info. You can also log into your account and see your tracking info there.
We send all monthly shipments at the same time each month.
Packages can take up to 7 business days to be delivered. It's completely normal for a package to go a few days without an update to the tracking. If it's been longer than 7 business days, please reach out to us so we can help.
We see a lot of packages show up a day or two after it's been marked delivered. Please give it a few more days and if it doesn't show up, email us at firstname.lastname@example.org so we can help.
Yes. Choose your country when checking out and we'll ship out your box along with everyone else's at the end of each month.
Our shipping window is the 25th – 28th of each month. As soon as your package ships you will receive an email within 24 hours with tracking info.
We ship through USPS for domestic orders.
Domestic shipping and handling is $5.00 per month. International shipping varies, and will show on your cart before you purchase.
We accept all major credit cards.
You are charged as soon as you sign up and on the 5th of every month going forward. If you sign up after that month's cut off date (usually the 25th or 26th), your box will be shipped the following month and you will not be charged on the coming 5th.
You can update your payment info anytime by logging into your account, clicking "edit" under credit card, replacing your existing information, and clicking save.
No, every renewal happens on the 5th of each month.
This means your payment did not go through and your subscription was unable to renew. To fix this problem you need to log into your account and update your billing information. If you continue to receive the email after your payment information is updated, please email us at email@example.com so we can help.
You can only remove your payment method after your subscription has been cancelled. If you need help removing your payment method while your subscription is active please email us at firstname.lastname@example.org.
You can cancel your subscription any time by logging into your account and clicking "edit" under your subscriptions. Scroll to the bottom and you select "cancel subscription." Please be sure to hit "confirm" on the bottom of the second page after the popup to ensure your subscription is cancelled. Please note: You must cancel by the 4th of the month to not receive the following shipment. If you cancel AFTER the 4th you will receive one more shipment. You will always receive an email confirming your changes.
All of our subscriptions are month-to-month and can be cancelled at any time. You must cancel by the 4th of the month to not receive the following shipment. If you cancel after the 4th you will receive one more shipment.
We currently don't have a way to put your subscription on hold. You can, however, SKIP boxes.
Log into your account and click on the "Edit" button at the bottom of the "Your Subscription" area on the left. Click on the "Skip Next Renewal" button right under the "Edit Your Subscription" page title. You will always receive an email confirming your changes. Email us at email@example.com if you would like assistance with this.
You can redeem your coupon at checkout. The coupon box is located on left hand side toward the bottom of the page.
You can only use one coupon per order.
Because our products are seasonal and sold for a specific time period we don't offer returns. If there is an issue with your product please email us at firstname.lastname@example.org so we can help you out.
If you can't find the answer to your question please shoot us an email at email@example.com.